[vc_row top_padding=”50″ bottom_padding=”50″ class=”career-banner”][vc_column width=”1/1″][minti_headline size=”fontsize-xxxl” weight=”fontweight-600″ margin=”0 0 10px 0″]Live Support Executive[/minti_headline][vc_row_inner el_class=”list”][vc_column_inner width=”1/2″][minti_headline type=”h2″ size=”fontsize-m” align=”align-left”]What You’ll Do/Who You Are[/minti_headline][vc_column_text]
- You communicate with our customers via software demonstrating excellent written communication
- You use your expertise, creativity, and passion to discover more products and inspire customers’ confidence to buy
- As the voice of Wayfair, you must maintain professionalism during all interactions
- You can simultaneously navigate multiple software applications and technologies
- You efficiently manage your time and always put the customer experience first
- You ask great questions that allow you to inspire confidence and provide complete sales solutions for your customers
- You believe relationships matter, are engaging and can leverage your personality to quickly connect with others
- You play to win, have a positive outlook and are open to change
- You solve problems by thinking critically and creatively
- Handling & counseling of cancellations, interest payments
- You thrive while working in a fast-paced environment
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][minti_headline type=”h2″ size=”fontsize-m” align=”align-left”]What You’ll Need[/minti_headline][vc_column_text]
- Excellent written communication abilities
- 2+ years of sales/service experience, preferably in a live chat environment
- Ability to type 50+ WPM
- Comfortable learning/using multiple software applications and tools
- Can handle up to 5 conversations at one-time
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